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Stephjaz's avatar
Stephjaz
New member | Level 2
8 years ago
Solved

Can't attach files to emails in iOS

Hi,   I cannot seem to attach a file from my Dropbox into my email using gmail.    When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Clo...
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    8 years ago
    Hey Steph!
     
    Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
     
    What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
     
    Thanks in advance!
Mkristan's avatar
Mkristan
Explorer | Level 4
7 years ago

Daphne,

Really stuck with this one. I did the clear cache and stil not able to attach files. I am using the Outlook mail app with my gmail account and when I click the paper clip to attach, I choose attach file, scroll down to the Dropbox option and open that. What I get is the attached picture and just get stuck here with the icons fluctuating between white and gray (to suggest it is working on it) but never gets to the point of loading my file and folder options.  This is the same for my iPhone 8 and my iPad Pro.Edited by moderator

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there Mkristan,

Do you have Outlook connected with your Dropbox account? Perhaps you can try disconnecting and connecting the account from your Connected Apps page here to see if that will do the trick.

Also, can you let me know if you have the Dropbox app installed on your devices and which version you have?

Let me know what you find - thanks!

  • Mkristan's avatar
    Mkristan
    Explorer | Level 4
    7 years ago

    No luck. Tried both things.  White and gray fluctuations an iPad. On my iPhone I can actually pick the attachment have it attached but I cannot send it. It locks up there

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