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Can't attach files to emails in iOS
Hi,
I cannot seem to attach a file from my Dropbox into my email using gmail.
When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Clo...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey all, apologies for the tardy reply on my side!
Mkristan, if you're still having the same issue, could you just try reinstalling the mobile Dropbox app to see if that does the trick at all? After having a further look into this it seems like it may be due to the Outlook mobile app not meeting the system requirements. However, let's try this and we can see what we can do from there!
Grizzly1, would you also mind trying a reinstall of the mobile app to see if this helps with the issue with attaching files in the native email app?
Let me know what happens and we can continue troubleshooting from there - thanks!
I'm having this same issue, too. I need to upload a file immediately. I can see the file. Name, thumbnail, everything. All my other files have little download icons to their upper right, but the file I need to attach does not have this. I'm using the default iOS mail app, connected via both wifi and cellular, and the file does not attach.
- Daphne
Hey rwraysmith, I'm sorry to hear you're having issues with this!
If the file you need to attach doesn't have the cloud icon, then it should be available locally on your device.
Are you able to tap the file to select it for attaching? Or is the file greyed out and can't be selected? If you'd like to, please send me a screenshot (excluding any personal info).
A step-by step of what actions you're taking and where you run into the issue would be very helpful.
Let me know what you find!
