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Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
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I'm having the exact same issue! My printer is an epson wf3520
It's a DropBox issue! @Dropbox please respond to Epson!!
Hello XXXXX,
Thank you for your patience in this matter!
We are checking with our engineers on this issue (Dropbox - scanned files are not uploading) but have not heard back yet.
It seems to have been broken recently after a Dropbox Data breach. Perhaps Dropbox changed an authentication algorithm and 3rd party vendors like Epson were not informed.
We will update you as soon as we hear back from our engineers.
Thanks for your understanding.
Very Best Regards,
XXXXXX
Epson Product Support
Hey Ben,
Any update ? Most of us are now looking down the barrel of three plus days of re-work. Would really like it not to be four days. There is no doubt you guys tried to fob this off initially. See early posts from your team. And it looks as if it has cost you users. It would be great if you accepted responsibility and got a fix in ASAP so as not to cost us all more money. Any update would be greatly appreciated.
Yeah I'm looking at leaving to Box. This is crazy!
- I think I'm going to leave dropbox as well. I'm able to scan to OneDrive and Google Drive.
@Ben tell your engineers to respond to Epson engineers. They say they've reach out and Dropbox isn't responding...
- Hello,
I am no expert but I want to share a response from Dropbox that seems to indicate that all API were cancelled and that users need to create a new one. I'm not sure if themis is done at user level or Epson level. The message was sent to me in french. Use google translate to get an idea of the content :
Nous avons expiré votre mot de passe et vous avons déconnecté de tous les appareils que vous aviez connectés à Dropbox Sign afin de protéger davantage votre compte. La prochaine fois que vous vous connecterez à votre compte Sign, vous recevrez un e-mail pour réinitialiser votre mot de passe.
Par mesure de précaution supplémentaire, nous vous recommandons fortement de faire pivoter votre clé API en générant une nouvelle, en la configurant avec votre application et en supprimant votre clé actuelle pour garantir la sécurité de votre compte.
Nous allons restreindre certaines fonctionnalités des clés API pendant que nous coordonnons la rotation. Seules les demandes de signature et les capacités de signature continueront d'être opérationnelles pour la continuité de votre activité. Une fois que vous aurez alterné vos clés API, les restrictions seront supprimées et le produit continuera à fonctionner normalement. Voici comment créer facilement une nouvelle clé.
Enfin, si vous avez réutilisé votre mot de passe Dropbox Sign sur d'autres services, nous vous recommandons fortement de modifier votre mot de passe sur ces comptes et d'utiliser l'authentification multifacteur lorsqu'elle est disponible. - In other words it appears Dropbox had a security breach that they solved by disconnecting everyone and now they are telling us "sorry and too bad, you are on your own. You fix it" NASTY!
If Dropbox had a security breach the only valid response is to invalidate related keys/tokens.
And the only way to fix our problem would then actually be on Epson/Brother side to get new keys. That´s just how this works afaik.
But we don´t know if this is the case. We only have people making assumptions.If this would be made more transparent here, people wouldn´t be as angry.
dbox_: By now you should give us some real information. Otherwise we have to look for different solutions.
This appears on Epson Connect page :
- Important Information
Notice of Epson Connect service failure (as of 08:00 (UTC) on Tuesday, May 7th, 2024)
Thank you for using our products regularly.
We are currently experiencing a phenomenon where Scan to Dropbox cannot be used in the Epson Connect service, and we are investigating the cause.
We apologize for any inconvenience this may cause and appreciate your understanding.
What's New
Thank you for using our products regularly.
We are currently experiencing a phenomenon where Scan to Dropbox cannot be used in the Epson Connect service, and we are investigating the cause.
We apologize for any inconvenience this may cause and appreciate your understanding.
- Important Information
