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Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
81 Replies
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Just to say I'm having the same issue and are switching to one drive which works but not really helping me. Dropbox needs to sort this.
- But i deleted and removed my printer; it’s not a user-centric capability to “delete and recreate”. I cant manage Oauth nor JWT. The API endpoint is Dropbox; origin is EpsonConnect.
Same here. Nothing I do, seems to fix the problem
Thx Josh. Wouldn't deleting the connection from Epson connect and re-creating fix a token issue? I tried that and still the same issue 😕
Hi All,
Thanks for an interesting ride, but I am out. Appalled at how Dropbox have handled this, no accountability, no transparency, an most of all no action. Have fully switched to Sharepoint and working a treat. Disconnecting everything from Drop box. Enjoy the rest of this chat, I fear it may go for many days before drop box actually does something.
I am shocked. Dropbox support just emailed me back today and said it was Epson's issue LOL. That is not true. Dropbox has ZERO accountability. We are switching to box.
I sent this to Dropbox and they replied refusing to accept responsibility for the issues.
Wouldn't stress. It is Drop box losing the customers not Epson. All three of my Epson's are now back on line feeding direct to Sharepoint. Just wish I had done it earlier as now have a back load of re-work thanks to Drop box. Will definitely be yelling and screaming far and wide about how Drop box has let everyone down including all the point above. Lack of accountability, transparency and action. I would just say let it ride. Eventually everyone will switch to one of the many other providers.
I'm having the same issues. Dropbox and Epson have stopped communicating. Dropbox, please communicate with Epson to resolve this issue. Today.
I have had exactly the same problem in the last 72 hours. I have scanned from Epson WF-2860 printer/scanner for years, with data smoothly received in Epson Connect folder in Dropbox. Now the error message. I have reset everything to no avail. What has changed?
