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DimitriR's avatar
DimitriR
Helpful | Level 6
3 months ago
Solved

Cookie preferences icon blocking functionality in Excel for the web spreadsheets

A cookie preferences  icon recently appeared in the bottom left hand corner of excel for web sheets when accessed through dropbox. despite choosing and saving cookie preferences the cookie doesnt go away, and blocks the ability to toggle left through excel sheet tabs .

Is there a way to remove this cookie icon?

Third Party Integrations
Web
  • DimitriR's avatar
    DimitriR
    3 months ago

    Hannah 
    I  was able to resolve and remove the cookie by changing browser setting in Chrome  privacy and security > third party cookies > & switching on send do not track request.

17 Replies

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  • ducsue's avatar
    ducsue
    Explorer | Level 3
    3 months ago

    Well, I said that the steps to remove the icon works. However, when I revisit the page again, the icon reappears. Refreshing the page removes it only to reappear again on next session.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for updating us, ducsue! If you follow the same steps again via your Chrome browser’s settings, is the “Do not track” setting disabled again?

  • ducsue's avatar
    ducsue
    Explorer | Level 3
    3 months ago

    Playing around with the toggling the do not track request toggle doesn't do anything to remove the icon. Whether it is toggled on or off, the icon will appear when the page is open again. Refreshing it will remove the icon only to reappear again the next time you open the file.

    My excel file is password protected, having to re input the password on every refresh is quite annoying.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi ducsue​,

    Thank you for letting us know. I'll raise this internally to see if I can glean any more information.

    In the meantime, I'd suggest using keyboard shortcuts to toggle left and right between the tabs:

    • Next Tab (Right): Alt + Down Arrow
    • Previous Tab (Left): Alt + Up Arrow
      • Note: On a Mac, you can use Option (possibly the Right Option key) instead of Alt for the same function.

     

    Just a suggestion while we look into this.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi ducsue​,

    The team confirmed that they are aware of this issue and are currently fixing this. This should be rolled out soon.

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey everyone, 

    Just following up, a fix was recently released for this and the issue should be solved

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