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Forum Discussion
Cross browser extension issue with PW manager
I installed the manager in Edge and when I try to open it, it prompts me to "Check “Firefox Windows” for a notification." I go to Ff but do not see any notification. I go to extension manager in Ff and do not see the extension installed (not sure if it was there before or not, but apparently it was). In Ff, I do not see the extension in my extension manager, so from within my Db account, I click on Passwords from the connected apps. It opens this page, https://www.dropbox.com/passwords_extension/app_open," which is then blank. Over and over. So I apparently need to get it working in Ff to fix this, but I cannot reinstall something it thinks is installed but I cannot access.
16 Replies
No, I am not sure. But as I have explained, I do not see the extension in my list of extension in Ff. I have attempted to reinstall it twice, but it still does not show up in my list of extension in FF.
- Jay
Dropbox Community Moderator
Okay, this is a prompt that comes up if you previous set up the Dropbox Passwords app, and it's sending a notification to login to the same account.
Have you previous used Firefox on a device and logged into the Dropbox Passwords app there, even if it was in the past? Do you have your recovery words to access your old passwords?
Right, but I cannot access it in Ff. No, I don't have recovery words. So since the extension is not accessible in Ff, and I cannot use the recovery method with words, I have no way to fix this I can find.
I guess no one has other suggestions?
Sure
