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Data cannot be synced between devices with the Dropbox Passwords app
I installed and connected the Dropbox Passwords app on my Android 13 phone and the Dropbox Passwords Chrome extension on my Windows 10 computer. I then added the new accounts to the Dropbox Password...
Jay
Dropbox Staff
Dropbox StaffHi ai0ia, thanks for bringing this to our attention.
The saved information should sync from one device to another. Are you 100% certain that the same Dropbox account is used in the extension and in the mobile app, since this would be the only reason passwords wouldn't sync to another device?
This will help me to assist further!
Hi...
I make sure to use the same account for phone and computer. I'm also an Information Technology engineer so I wouldn't make such a stupid mistake.
- Megan
I've tried closing and reopening many times but it still doesn't work.
I also restarted the device but it still didn't work.
I don't think this is a new problem because when I started installing the Dropbox Passwords app and adding new accounts to Dropbox Passwords on the computer, the accounts never appeared on the Dropbox Passwords app on the phone. It has never synchronized data between devices.
- Jay
Just to check, does the mobile app contain any of the passwords visible in the desktop version, or is it only new items that aren't syncing across?
What happens if you add a password on the mobile app?
After installing the application on the phone, the extension on the computer and connecting them together. I imported the accounts from the csv file of an old Dropbox Passwords account I created previously but I no longer use.
After importing, the accounts appear on both phone and computer devices.
I also tried adding a new account on the phone app then I searched on the computer but it didn't appear.
The problem occurs when I add new accounts on one device but can't see them on another. (There is no data synchronization between devices).
