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ai0ia's avatar
ai0ia
Explorer | Level 3
2 years ago

Data cannot be synced between devices with the Dropbox Passwords app

I installed and connected the Dropbox Passwords app on my Android 13 phone and the Dropbox Passwords Chrome extension on my Windows 10 computer. I then added the new accounts to the Dropbox Password...
desktop
Dropbox Passwords
FAQ
Mobile
ai0ia's avatar
ai0ia
Explorer | Level 3
2 years ago

Hi...

I make sure to use the same account for phone and computer. I'm also an Information Technology engineer so I wouldn't make such a stupid mistake.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi ai0ia, sorry to jump in here! 

 

Can you try to close and re-open the Dropbox Passwords app on your device(s). When you re-open the app, are your passwords now synced?

 

When did the syncing problem start occurring?

  • ai0ia's avatar
    ai0ia
    Explorer | Level 3
    2 years ago

    I've tried closing and reopening many times but it still doesn't work.
    I also restarted the device but it still didn't work.
    I don't think this is a new problem because when I started installing the Dropbox Passwords app and adding new accounts to Dropbox Passwords on the computer, the accounts never appeared on the Dropbox Passwords app on the phone. It has never synchronized data between devices.

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