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Forum Discussion
Data cannot be synced between devices with the Dropbox Passwords app
I installed and connected the Dropbox Passwords app on my Android 13 phone and the Dropbox Passwords Chrome extension on my Windows 10 computer. I then added the new accounts to the Dropbox Password...
After installing the application on the phone, the extension on the computer and connecting them together. I imported the accounts from the csv file of an old Dropbox Passwords account I created previously but I no longer use.
After importing, the accounts appear on both phone and computer devices.
I also tried adding a new account on the phone app then I searched on the computer but it didn't appear.
The problem occurs when I add new accounts on one device but can't see them on another. (There is no data synchronization between devices).
Jay
Dropbox Community Moderator
Dropbox Community ModeratorDo you only have two devices connected? If you have a third device, we can test to see if the syncing isn't occurring on a specific device.
Let me ask, are you majoring in information technology?
If you are an information technology employee, you must understand that there is no difference between 2 or 3 or more devices in the data synchronization process.
Problems in the software programming department (including errors that arise during operation).
I suggest you escalate this issue to your company's programming department for a solution.Same problem. Old data gets saved and synced across all devices but new data entered on iPhone doesnât sync with iPad and Android, etc.
- Megan
Hi Odessus, welcome to our Community!
I understand that you are having some problems with syncing passwords between your devices.
Can you try adding a password on more than one device, and see if any of your passwords sync across?This will help to narrow down if the syncing problem exists only with one of your devices, or if multiple devices are affected.
For example: If your passwords are syncing between two devices, but they are not syncing to a third device, we can narrow the problem down to just the third device.Last, but not least can you clarify what is the OS and OS version of the device(s) that are experiencing the syncing problem?
Keep me posted!
