Forum Discussion

karliwalti's avatar
karliwalti
Explorer | Level 3
30 days ago

Data loss: Boxcryptor classic files no longer readable

Integration Affected Boxcryptor classic 1.7.1 Device irrelevant Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dro...
null
desktop
File access
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
30 days ago

Hi karliwalti, thanks for messaging the Community.

Have you encrypted all files on your Dropbox account, or only for certain files?

Does this occur for both encrypted and unencrypted files?

This will help me to assist further!

  • karliwalti's avatar
    karliwalti
    Explorer | Level 3
    30 days ago

    This occurs only for the encrypted files. 

    Only a subset of folders were encrypted.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      30 days ago

      Are you able to preview them normally on the Dropbox website karliwalti? 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!