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karliwalti's avatar
karliwalti
Explorer | Level 3
2 months ago

Data loss: Boxcryptor classic files no longer readable

Integration Affected Boxcryptor classic 1.7.1 Device irrelevant Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dro...
null
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi karliwalti, thanks for messaging the Community.

Have you encrypted all files on your Dropbox account, or only for certain files?

Does this occur for both encrypted and unencrypted files?

This will help me to assist further!

karliwalti's avatar
karliwalti
Explorer | Level 3
2 months ago

This occurs only for the encrypted files. 

Only a subset of folders were encrypted.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Are you able to preview them normally on the Dropbox website karliwalti? 

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