Forum Discussion

karliwalti's avatar
karliwalti
Explorer | Level 3
30 days ago

Data loss: Boxcryptor classic files no longer readable

Integration Affected Boxcryptor classic 1.7.1 Device irrelevant Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dro...
null
desktop
File access
sync
windows
PaulCunningham's avatar
PaulCunningham
New member | Level 2
27 days ago

I am also having this issue - I noticed Dropbox was syncing a LOT of files a few days ago (+25k). Now files encrypted with Box Cryptor classic (1.7) are no longer viewable. This is causing me major problems.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    27 days ago

    Hey all thanks for reporting this! 

    Other than karliwalti​, who already shared this with us, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

    If you try to access your BoxCryptor folder, do you see any Dropbox icons next to the files, and if so what kind of icon? One last thing I need to ask is if you're using the new Dropbox for Windows update. If so, then can you try opting out of the update using the steps mentioned here?

    Let me know of any updates, and we'll go from there.

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