Forum Discussion

kevin353's avatar
kevin353
Explorer | Level 3
3 years ago

Disconnecting 3rd party apps

Several users use Genius Scan and PDF Pro to upload/download files to different folders in my Business Account however I have an iPad that I want to use and for some reason, it isn't connecting prope...
dropbox business
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey kevin353, thanks for posting to our Community.

 

What you'd like to do is account specific and it shouldn't affect any other members on your team.

 

You'll need to go to your connected apps page, which in your own account's settings and disconnect the apps from there.

 

If you want to manage third party apps for the entire team, you can take a look at this info.

 

Let me know if you have any questions.

  • kevin353's avatar
    kevin353
    Explorer | Level 3
    3 years ago

    Hello Hannah

     

    Thanks for the reply.

     

    Could I just ask for a bit of clarification though as I'm not sure that there's a slight misunderstanding. I could perhaps have explained a little better, sorry.

     

    The people that I was referring to that upload/download are family and friends that exchange documents and photos so they aren't actually team members, just have access via those apps to be able to access my account.  They only access a specific folder and it's a different folder for each person.

     

    Thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi kevin353, as this is related to how a third party app works, there isn't much we info we can provide, since it would be up to the processes that the PDF app would be running.

       

      In general disconnecting an app from your account would prevent it from making any changes to your account. Most likely this would affect the other users, but it would be up to the developers of the app to confirm this for you.

      • kevin353's avatar
        kevin353
        Explorer | Level 3
        3 years ago

        Hello Jay

         

        Yes, I thought that was likely to be the answer. Worth a try anyway. Thanks

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!