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Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    8 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    8 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

dbeato's avatar
dbeato
Icon for Super User alumni rankSuper User alumni
9 years ago

Yes, you can upload the screenshot so we can see the results.

megawhite's avatar
megawhite
Collaborator | Level 9
9 years ago

How do i upload a file?

  • dbeato's avatar
    dbeato
    Icon for Super User alumni rankSuper User alumni
    9 years ago

    On the Reply click as below and upload the image:

    • megawhite's avatar
      megawhite
      Collaborator | Level 9
      9 years ago

      The toolbar has changed!  Yesterday the "Photos" button didn't exist I would only allow a link to an image.

       

       

       

       

       

      The following two images were taken at the same time:

       

       

       

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        9 years ago
         
         
        Thanks for the follow-up and the screenshots provided, much appreciated! 
         
        It is my impression that you are using the Camera Uploads feature, which may use up your battery during its very first sync with your account online. Based on your description, you haven't initiated any uploads on your end, though probably background uploading drains your battery in the background. Especially when the case is that you are syncing videos or high-resolution pictures, your phone is continuously active. 
         
        If camera Uploads is disabled and there was no Dropbox-related activity on the 7th and 8th of June , please feel free to raise a ticket with our team and let me know here once you have done so, so that I look it up internally. 
         
        Kind regards, 
        JaneA

         

         

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