Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    8 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    8 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

megawhite's avatar
megawhite
Collaborator | Level 9
9 years ago

Hi, I do have camera uploads enabled however the drain will happen even if I have not taken any new photos or video, or changed any files in my Dropbox account.

 

Whatever the cause is, the problem was not present about 2 months ago.  Nothing has changed about my usage, I have been using it for years to sync my camera uploads.  Someone has broken something.

 

I have already raised ticket #5962676.

 

Thanks,

 

Andrew

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
 
Hey  megawhite, 
 
Thanks for following-up, much appreciated! 
 
I have located your open ticket and have notified my colleague on your comments, they’ll getting back in touch with more details on the case soon!
 
Hope this gets resolved soon. Wishing you a great week ahead! 
 
Warm regards, 
JaneA

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