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AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    9 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    8 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

megawhite's avatar
megawhite
Collaborator | Level 9
9 years ago

My versions are listed above.

 

I checked my battery usage list and Dropbox does not even appear let alone show any drain.  I also have camera uploads enabled, photos and videos, Wi-Fi only, when battery level is greater than 40%.  Sync contacts unchecked.

 

Try clearing the cache from the Dropbox settings menu?  That should not affect operation.

 

I wonder if there is any functionality related to the draining that is not active on my older Android 5.0 phone.

fabiovilan's avatar
fabiovilan
Collaborator | Level 8
9 years ago
megawhite wrote:

 

 

I wonder if there is any functionality related to the draining that is not active on my older Android 5.0 phone.

Peharps...  I´ll summarize everything here to help dropbox developers pinpoint the problem.

 

Camera Upload is ON, What to upload "photos and videos", When to upload "only while charging". All notifications disabled, sync contacts disabled,

 

I tried uninstalling and installing thousands of times, cleared the cache, app data, everything you can imagine. I have been using this feature for years and no wakelock even happened before.

 

And NO, this is NOT dropbox working as intended, it is NOT uploading anything, all pictures have been synced when charging, after I take it off the charger it just starts the wakelock... Even after a reset the wakelock returns after some time. There is nothing to upload, and even if there were, it is NOT charging, so why is it running (wakelock) and preventing the phone to go to deep sleep ?

 

Latest dropbox version working without problem: 64.2.2 . Any newer version (from 66.2.2 to beta 74.1. 8 ) has the BUG. Dropbox developers should be able to see what changed diffing the code.

 

BetterBatteryStats show the Partial wakelock on 

*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService

 

 

Obs: Running Samsung A5-2016, Android 7 latest stock version from samsung, non-rooted. Using greenify and BetterBatteryStats (with ADB to enable additional information without root).

 

If you need any additional info, just ask !

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