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Forum Discussion

Andrew D.4's avatar
Andrew D.4
Helpful | Level 5
8 years ago
Solved

Dropbox Finder integration breaks Quick Look and thumbnails - Mac OS Mojave 10.14

For the past few months I've been having issues with image previews not loading on my Mac in Quick Look, Finder previews or icon thumbnails. I have experienced the problem on both Mac OS High Sierra ...
desktop
Mac
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    If anyone else is experiencing this issue still, please could you reach out to our support team directly in order for them to investigate this matter further.
     
    Feel free to attach a link to this thread as well in your email to the team.
     
    Thanks in advance!
jwvink's avatar
jwvink
Explorer | Level 4
7 years ago
Nope, the Mojave update doesn't fix it . Still annoying thumbnails. So frustrating... I had this problem also with High Sierra.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
jwvink, irishetcher, would it be okay if we reach out to your email addresses associated with your forum profile in order to investigate this matter further?
  • jwvink's avatar
    jwvink
    Explorer | Level 4
    7 years ago

    Jay no problem. You can contact me. I hope i can help to discover and desolve the problem.

    • irishetcher's avatar
      irishetcher
      Explorer | Level 3
      7 years ago

      Howdy,

      Fixed my problem with the jpegs. It may not have been anything to do with Dropbox or Mojave. I fiddled with some graphics settings in the BIOS and all is good again.

  • matsev's avatar
    matsev
    New member | Level 2
    7 years ago
    Jay wrote:
    jwvink, irishetcher, would it be okay if we reach out to your email addresses associated with your forum profile in order to investigate this matter further?


    Hey Jay

    Is there any final fix to the Quick Look issue? I am managing a design agency of 40 people and we're all hanging there to see if there's a solution from DropBox coming up? 

    thanks
    Matteo

     

    • 3guk's avatar
      3guk
      Helpful | Level 5
      7 years ago

      Matsev, If you use the fix that I mentioned it fixes the issue completely - at least as far as my testing and the other users in my office have found.

      James

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago
        Hi matsev, I don’t have any update on this matter as of yet. 
         
        Would it be okay if we reach out to your email address associated with your forum profile to investigate this further?

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