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MLondon's avatar
MLondon
Helpful | Level 5
8 years ago
Solved

Dropbox for iOS giving “No internet connection” error message

Hi, I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1 My iPad is connected to the internet and I have zero problems with other apps. However the Dropbox app tell me I...
Error Messages
Mobile
Third Party Integrations
  • tmhlee's avatar
    tmhlee
    8 years ago

    Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

    But I'm sure the dropbox support staff will be able to help you out.

    Cheers, 

thompja1's avatar
thompja1
New member | Level 2
7 years ago

I am using an ipad without data. It is a wifi only ipad. How do I fix the problem with the internet error on this kind of device. 

Cmessmore's avatar
Cmessmore
Helpful | Level 5
7 years ago

I am also having this problem with Wifi only connection.   I'm running iOS 13.2.2 and Dropbox Basic.   Very annoying.   I have to use the email to option that shows when I tap the Blue Dropbox icon in the list with email, etc.   I get the error when I try to "save to Dropbox".

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Cmessmore, thanks for the nudge! 
     
    • Could you clarify if you’re hitting this error message when you’re Saving to Dropbox from a specific app or you’ve seen that across apps? 
    • Could you include a screenshot (omitting personal info) in your next message for me showing me your view? 
    I look forward to hearing back from you!
  • Cmessmore's avatar
    Cmessmore
    Helpful | Level 5
    7 years ago

    Somehow I got it fixed. I kept messing around with settings ( in Pilot saving to Dropbox) and I'm not sure what I did that worked, but something did.   Thank you for responding 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Sure Cmessmore; feel free to touch-base with us if you have more questions in the future. Take care until we talk again! 😊 

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