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thehoarder22's avatar
thehoarder22
Helpful | Level 5
3 years ago
Solved

Dropbox Paper freezes on Chrome.

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser. (Says "not responding" in the top bar). It takes 10-30 minutes to stop on its own to then allow me to close the Paper tab (once the tab is closed all other tabs work as normal), otherwise I need to end task Chrome, close it down and reopen it. 

 

It doesn't happen in the browsers Edge or Firefox - works perfectly there.

 

I have cleared cache, deleted cookies, cleared history, etc. that does nothing.

 

Any help would be appreciated, I use DB Paper a lot for work.

 

 

Dropbox Paper
  • Hannah's avatar
    Hannah
    3 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

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  • irstm's avatar
    irstm
    Explorer | Level 4
    3 years ago

    Hannah 

     

    Feel free to send me an email. It would be wonderful to have this issue resolved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

  • DanielUK's avatar
    DanielUK
    Helpful | Level 5
    3 years ago

    I can confirm that killing all of the accessibility options on Chrome does allow Dropbox Paper to start working again properly.

  • Biggie1's avatar
    Biggie1
    Explorer | Level 4
    3 years ago

    Same issue happening to me on Edge AND Chrome

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Biggie1, have you tried the steps provided by DanielUK to see if they help with your browsers?

  • Biggie1's avatar
    Biggie1
    Explorer | Level 4
    3 years ago

    First thing I checked before posting but I don't have ANY accessibility options turned on in Chrome and Edge

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try try using incognito/private browsing mode without any extensions and plugins running to see if this helps?

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