Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox Paper is not displaying PDF image content when I check online.
We use Dropbox Paper to comment on files and keep all comments in one place. However, when uploading files for our last project, all of a sudden we cannot comment on the file outside of the thumbnail view because the full screen image doesn't appear. It's just a blank screen.
This is happening when we link multipage PDFs directly from Dropbox and when we drag and drop single page PDFs from the desktop. Happening on multiple computers and different browsers. We can however open up the files on mobile devices. That's nice, but the images are too small to use for analyzing and commenting.
Anyone have a solution for this problem? Thanks!
Yes, the issue seems to have been resolved.
17 Replies
Replies have been turned off for this discussion
- Nancy
Dropbox Community Moderator
Hi from me as well, Lboegen!
Since everything looks normal on your mobile device, it may be worth trying something else, as well.
Can you please open the Chrome browser on your computer, clear its cache and check for any pending updates?
Also, please restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
In Chrome I've cleared my cache, installed an update, and done a browser restore. I see something different now (instead of a blank screen I get the sad page), but no file.
Yes, absolutely!
harrydbxDropbox Engineer
Hi Lboegen, I'm an engineer who works on Dropbox file previews. Are you still seeing this issue? I no longer see it: https://capture.dropbox.com/HGCY3jcys24OWMsi.
Yes, the issue seems to have been resolved.
