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Dropbox Paper is not displaying PDF image content when I check online.
We use Dropbox Paper to comment on files and keep all comments in one place. However, when uploading files for our last project, all of a sudden we cannot comment on the file outside of the thumbnail view because the full screen image doesn't appear. It's just a blank screen.
This is happening when we link multipage PDFs directly from Dropbox and when we drag and drop single page PDFs from the desktop. Happening on multiple computers and different browsers. We can however open up the files on mobile devices. That's nice, but the images are too small to use for analyzing and commenting.
Anyone have a solution for this problem? Thanks!
Yes, the issue seems to have been resolved.
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It is only happening with PDFs when they are uploaded directly or linked from Dropbox. (Doesn't happen with jpgs or docx docs.) And, I double checked, it is happening in all documents. I started a fresh test document to test – this also means that it was happening with a document started in my account as well as one started in a colleague's account. Thank you Megan!
Sure – this is a screenshot of PDFs directly uploaded (not linked from Dropbox), but it's the same in both instances.
1. What the page looks like
And what it looks like when I click on one of the PDFs to open it larger.
The individual files are as small as 50KB, but as large as 20MB. Average about 10MB. The multipage files when linked from Dropbox are 1.5MB to 30MB.
Yes. Other file types seem to be fine. And yes, all documents.
I did, I've tried on Safari and Chrome on two different laptops. This being said, I've also tried on mobile, which DOES appear to work.
