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tetloose's avatar
tetloose
Helpful | Level 6
5 months ago

Dropbox Passwords UI issue on Pixel 9. Search and Save buttons in the notch area aren't clickable.

I'm having a usability issue with the Dropbox Passwords app on my Google Pixel 9.

The search bar at the top of the app is placed directly in the notch area, making it impossible to tap or interact with. Similarly, when creating a new password, the "Save" button is also positioned in that same top area – meaning it can't be tapped either. As a result, I’m unable to search or save new entries.

I've cleared the app cache, removed and re-installed the app. I've restarted my phone and I'm still getting the same issues. 

Android
Dropbox Passwords
Mobile

21 Replies

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  • iljd's avatar
    iljd
    Helpful | Level 5
    4 months ago

    I see. In that case, I'll find a better vault and drop this app.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey iljd, we have no updates on this as of yet. 

  • tetloose's avatar
    tetloose
    Helpful | Level 6
    5 months ago

    Hey all, I doubt this issue will be fixed as Passwords is being dropped next year, I'd recommend moving over to something like RoboForm or OnePass. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi iljd, currently, there aren't any updates to share in relation to this matter. 

    Once we have any information, we will advise you on this page.

  • iljd's avatar
    iljd
    Helpful | Level 5
    5 months ago

    Thanks Megan​, pls keep us posted.

    We hope this will be expedited. 🙏🏻

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey tetloose​ & iljd​!

    I checked with our team about this, and I've passed your comments to the relevant department to keep in mind.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • tetloose's avatar
    tetloose
    Helpful | Level 6
    5 months ago

    Hey Nancy, nope Dropbox mobile app works fine, it takes into count the top notch of the phone so nothing is placed over it. 

    The issue is just with Dropbox Passwords app.

  • iljd's avatar
    iljd
    Helpful | Level 5
    5 months ago

    Hi Nancy, no issues with Dropbox mobile app: the Settings icon is about 9mm below the battery+network icons (on my Google Pixel 9a), so I've no problem clicking on it. Can the team behind Dropbox Passwords UI resize its display so that its top edge is lowered from the phone's max display height similar to the Dropbox mobile app's UI?

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