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Forum Discussion
DropBox Sign - Signers not receiving emails?
Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I duplicated and resent, and uploaded the document again and added the signers again, but nothing has worked. I am not sure what is going on. I had one of our signers add noreply@mail.hellosign.com to see if that might help and it did not. They checked their spam and nothing. On my end it shows pending and the documents were sent, but again, no one has received anything. The only thing that is different is that I included a new signer, but the other four have always received an email asking for their signatures. Does anyone have any idea what the issue might be?
Thank you,
Marcy
32 Replies
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Yes. I resent the following day. He never received same. I use his email address for regular email and he always gets the email. Both he and I have confirmed the email address was entered correctly.
I have done as you suggested.
Ticket 23145101
Having the same issue here. None of the emails are going out either to signing parties or to people who I have set to be CC'd on the document when I set it up to send out. Was working great for me last year but this month it's been a mess.
Already have a support ticket open for this, but I wanted to add this here publicly to get it on record and float this topic back up to the top.This really needs to be fixed asap. The whole reason I upgraded to a more expensive plan was for document signatures.
- Walter
Dropbox Community Moderator
Hey nicetriangle - thanks for bringing this to our attention.
Could you share your ticket ID so that we can look it up in our system as well?
Thanks Walter but I've already spoken to your support people as much as I'd care to. They were of no help and kept insisting that the recipient's email servers were spam filtering the emails (they were not, I administer one of the servers in question). And still weeks later the CC email feature on Dropbox sign doesn't work at all.
