Dropbox's latest update leads to no access to Boxcryptor files. Can't copy or open them.

Thanks for the additional context buddyguy​, we'll take your feedback to the team. 

i can understand why you aren't checking all 3rd party apps that operate within your service for compatibility when you push out updates. That's a near impossible task and not your responsibility. I do think the technical issue, which iakoubtchik​ was asking about, is something worth investigating. 

While it ultimately may be best for a boxcryptor update to fix the issue, an update to dropbox maybe an easy solution. Boxcryptor is no longer receiving updates, so the only hope those users have is for an update from Dropbox. I can understand with all the other issues in this latest build, boxcryptor compatability being a low priority bug. I still do hope it is added to a list for review given you acquired boxcryptor's assets a few years back ago and maybe integrating some of their code and features into dropbox: https://blog.dropbox.com/topics/company/dropbox-to-acquire-boxcryptor-assets-bring-end-to-end-encryption-to-business-users).

Hi iakoubtchik​,

Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox.

Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic anymore (because it reached its end-of-life), we can only help customers that struggle with .bc files to troubleshoot and find a workaround from the Dropbox side.

In short, it's not Dropbox that isn't making sure it's compatible with Boxcryptor, it's the other way round.

Reinstalling the software and opting out worked! Curious if the Dropbox for Windows updates will be mandatory in the future. Neal​  any insight on this? Why exactly does this new sync engine break Boxcryptor's functionality?

Thanks for sharing Homebrew​!

Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox.

Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic anymore (because it reached its end-of-life), we can only help customers that struggle with .bc files to troubleshoot and find a workaround from the Dropbox side.

Thanks for letting us know how you got around it and I'm glad to hear everything worked out.

Managed to get access to my encrypted files due to remembering I had dropbox/boxcryptor installed on my old laptop that hadn't been connected to the internet for a while.  I made sure it was offline so no updates could run then copied my encrypted files over that I had backed up from dropbox online via USB drive.  I copied the files into a folder in the boxcryptor directory and they then became decrypted.

Needless to say I saved them all off immediately unencrypted to a local directory, doubt I'll be using boxcryptor going forward since this has made me cautious about future updates.

Hope this helps somebody.  I tried a few different ways to access the files on the old laptop before I could see them unencrypted, I may have had to made sure boxcryptor wasn't running before I copied the files to the boxcryptor folder then restarted it to successfully see them.

Thanks.

Glad to hear it Idaho​!

Neal​ abneo​ solution allowed me to access Boxcryptor files, thanks! I've moved from Boxcryptor Classic to Cryptomator.

Hi abneo​,

Thanks for sharing these workarounds, it's greatly appreciated!

Aernout​ Idaho​ Homebrew​ Can you try giving these steps a go and let me know how you get on?

thanks! this worked for me. spent most of the day trying to recover files I could no longer access before seeing this work around.