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Forum Discussion
Error when automatically backing up files to Dropbox through third party app on Android
Hello,
I’m experiencing an issue that appears to be a recent change in Dropbox behavior.
I use a third-party application on my Android phone that backs up data to Dropbox. The app automatically c...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorWelcome to the Dropbox Community, Marino_2026!
Since this is a third party app and not an official integration we can support, I'm afraid there's not much we can suggest other than what you've already tried.
Have you reached out to the third party app's manufacturers for further assistance?
I will, of course, leave the thread open for other users so they can share their experience and feedback on this.
Let me know if you have any questions.
Hi Hannah,
Yes, I reached to them and they said "This seems to be an internal problem of Dropbox. Other users reported, that updating the Dropbox app on their devices solved the problem."
My Dropbox app is, of course, updated.
I use Android phone Samsung S22 (SM-S901B) and the app version is 458.2.4
Maybe the last update two days ago (27.1.2026.) has something with this error.
Thank you.
- Hannah
I see and thanks for the update, Marino_2026.
Unfortunately, since the manufacturers of this app built the integration themselves and it's not an official Dropbox one, there's not much more info we can provide on our end.
Perhaps you can push back and ask them to make sure their integration works correctly, but other than that, there's not much else that we can do here. :/
