Forum Discussion

Nishukush's avatar
Nishukush
New member | Level 2
3 years ago

Error when importing .MOV file from DropBox in Adobe apps

Hi all,   I am a Adobe After Effects user. I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files lin...
desktop
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Nishukush, thanks for bringing this to our attention.

 

What is the status and version of the Dropbox app currently?

 

You can see this info, by hovering over the Dropbox icon in your menu bar.

 

Also, if you close the Dropbox app, do you get the same behavior?

 

Let me know what you find.

  • Zone Studio's avatar
    Zone Studio
    Helpful | Level 5
    3 years ago

    We are interested to know if there is an answer to this question, we are having issues with this and can't find an answer.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Zone Studio - sorry to hear about this.

       

      Could you let us know some additional information so that we can assist further?

       

      For example, what is the OS version of the computers showing this behavior and the version of the Dropbox desktop app installed there? 

       

      Is this happening with online only files or files that are available offline on your computer?

      • pavelas's avatar
        pavelas
        Helpful | Level 5
        3 years ago

        I have this problem as well. If I unsync the video files and sync them back in - After Effects can't open them anymore - I get "After Effects error: Could not open source file. Pleace check that file exists with correct permissions. ( 86 :: 1 )".  The only way they work is if I rename each file and relink everything - but if I name them back to their original names - I can't import them again. Tried cleared cache, restarting computer - doesn't work.

         

        OS Version: 13.2

        Dropbox version: v188.4.6302

         

        Happens with the files available offline.

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