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Nishukush's avatar
Nishukush
New member | Level 2
3 years ago

Error when importing .MOV file from DropBox in Adobe apps

Hi all,   I am a Adobe After Effects user. I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files lin...
desktop
Third Party Integrations
pavelas's avatar
pavelas
Helpful | Level 5
3 years ago

I have this problem as well. If I unsync the video files and sync them back in - After Effects can't open them anymore - I get "After Effects error: Could not open source file. Pleace check that file exists with correct permissions. ( 86 :: 1 )".  The only way they work is if I rename each file and relink everything - but if I name them back to their original names - I can't import them again. Tried cleared cache, restarting computer - doesn't work.

 

OS Version: 13.2

Dropbox version: v188.4.6302

 

Happens with the files available offline.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear about this, pavelas.

 

Is your Dropbox folder currently located in your User folder or in ~/Library/CloudStorage?

  • pavelas's avatar
    pavelas
    Helpful | Level 5
    3 years ago

    Hi Hannah,

    User folder.

      • pavelas's avatar
        pavelas
        Helpful | Level 5
        3 years ago

        Thanks Hannah,

        I turned it on now and restarted the Dropbox app, but the problem persists.

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