Forum Discussion

Nishukush's avatar
Nishukush
New member | Level 2
3 years ago

Error when importing .MOV file from DropBox in Adobe apps

Hi all,   I am a Adobe After Effects user. I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files lin...
desktop
Third Party Integrations
pavelas's avatar
pavelas
Helpful | Level 5
3 years ago

I have this problem as well. If I unsync the video files and sync them back in - After Effects can't open them anymore - I get "After Effects error: Could not open source file. Pleace check that file exists with correct permissions. ( 86 :: 1 )".  The only way they work is if I rename each file and relink everything - but if I name them back to their original names - I can't import them again. Tried cleared cache, restarting computer - doesn't work.

 

OS Version: 13.2

Dropbox version: v188.4.6302

 

Happens with the files available offline.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI pavelas, could you confirm that you have marked those files and folders as available offline when right clicking them, prior to opening the files?

  • pavelas's avatar
    pavelas
    Helpful | Level 5
    3 years ago

    Jay They are all available offline and I can open them in QuickTime and preview, I just can't import them back into After Effects anymore. What works is if I rename the file - it allows me to import the file. But that's not really a solution when collaborating on big projects with lots of files in it.

    • pavelas's avatar
      pavelas
      Helpful | Level 5
      3 years ago

      Jay Have just checked one more thing. If I move the file out of Dropbox (i.e. drag it onto desktop) I can then import the file into After Effects, but if I drag and drop it back into Dropbox - I can't import it again (file is green and synced).

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        If the file has that green icon on it, and you then quit the Dropbox desktop application entirely, are you able to import it into that app?

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