Forum Discussion

Nishukush's avatar
Nishukush
New member | Level 2
3 years ago

Error when importing .MOV file from DropBox in Adobe apps

Hi all,   I am a Adobe After Effects user. I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files lin...
desktop
Third Party Integrations
aecemat's avatar
aecemat
Helpful | Level 5
2 years ago

Hey! I've got an update on this actually! I've contacted the Adobe support and they suggested it might be an issue due to the AE version. Now I open the project file with the Beta version and it works well 😊 Normally I don't use Beta on a daily basis but right now it's the only solution until this error can be fixed permanently with a future update. Hope it helps you too!

pavelas's avatar
pavelas
Helpful | Level 5
2 years ago
Good to know, thanks for the update aecemat So it should be fixed with the next version of AE, hopefully.
  • pavelas's avatar
    pavelas
    Helpful | Level 5
    2 years ago
    aecemat I have just remembered that the files would break on whatever version of AE I tried to open the resynced files first. If I opened the project in AE2023 first - the files would break on it permanently, but I was able to open them in AE2024. So this might be the case why your project now works in beta - because you made a version change. It doesn’t necessary mean that the problem is fixed in beta, only time will tell.

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