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Forum Discussion
Excel crashes when opening a file from Dropbox
Hello.
This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits responding. When I open the same file from my Desktop, Excel works as normal.
Dropbox is listed as a connected service in Excel and there have been no issues before yesterday. I have updated office and performed a repair without luck.
Any thoughts?
17 Replies
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- Nancy
Dropbox Community Moderator
Hi from me as well, MODS! To clarify, this is only happening with Microsoft Excel, correct? Youâre not having similar issues when using Microsoft Word, right?
It may seem trivial, but have you also restarted your computer?
Finally, since there has been a new app version released, please make sure that your Dropbox app has been updated in the meantime and let me know if the issue persists.
I have further determined that a file saved as an Excel worksheet locks up Excel, but the same file saved as 97-2003 excel document works just fine.
Also occurs on all Excel documents stored on dropbox accessed through file explorer or the web app
When I quit the dropBox app, there are no issues with the file. It only occurs when the dropbox app is running
Hello.
I am using Windows 11 Professional Edition (Build 22631) (64-bit) (Release ID 23H2) DropBox version is 220.4.4126
- Walter
Hey MODS - thanks for bringing this to our attention.
Can you please clarify your computer's OS version and the version of the Dropbox desktop app as shown in your system tray?
Does the issue persist after quitting the Dropbox desktop app?
Let us know more and we'll take it from there.
