Forum Discussion

Shanker's avatar
Shanker
New member | Level 2
5 years ago

Files getting lost After lead conversion in salesforce

I'm attaching files into a lead and later when I converted the lead into client/account all those files are not visible into the dropbox widget. Even when I go back to the lead then also can't find t...
Third Party Integrations
bbonner92's avatar
bbonner92
Explorer | Level 3
5 years ago

I've experienced this same issue. It started after upgrading our Salesforce platform from Classic to Lightning and we haven't been able to resolve it since. My understanding is that during the conversion process, the dropbox folder isn't carried over to the account. Instead, it's created an entirely new folder by the same name. I've searched through many forums about the sharing settings, integration setup, etc and can't seem to find the solution. If anyone has any tips on fixing this I'd appreciate it! Dropbox support has been less than helpful since I first reached out to them over a year ago. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi bbonner92, I understand your frustration over this matter.

    However, as this is related to specific account connections to Salesforce, the support team would be better placed to assist further. 

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