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Forum Discussion
Bill_Richards
2 years agoExplorer | Level 4
Getting notifications about online-only files, with Google Drive/OneDrive active
I have a regular DropBox account that I've been using for many years. This afternoon, it suddenly started giving my this very same notification every 30 seconds or so. It doesn't tell me which files it's having trouble with - just, "These files are online-only." When I click on the notification, it goes away, but it continues the incessant beeping. How do I get this to stop?!
58 Replies
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- Bill_Richards2 years agoExplorer | Level 4
Yes, if I pause Google Drive, the pings stop. Then when I resume Google Drive, they start again. But it is Dropbox that is sending the notifications, not Google Drive. And this worked fine for years - literally - so what has changed?
And why is Dropbox telling me that "these" files are only online, but not listing any files? Something is wrong, and disabling Google Drive syncing of my Dropbox files is not the solution.
- Nancy2 years ago
Dropbox Community Moderator
Bill_Richards, one more question; did you recently move any files from Dropbox to Google Drive by any chance, without making them available offline on Dropbox first?
- Bill_Richards2 years agoExplorer | Level 4
No. I don't move files between any of the cloud apps. I just let Dropbox do it's thing with the files in the Dropbox folder, and Google Drive simply backs up my documents, photos, videos, music, and Dropbox folders.
- themicah2 years agoExplorer | Level 4
I have the same situation as Bill_Richards: Windows, Google Drive and Dropbox syncing the same folder, never had an issue until this week when I started getting these annoying Dropbox alerts, pausing Google Drive sync stopped the Dropbox alerts, resuming Google Drive brought back the Dropbox alerts, etc.
But I think I found a solution! I deleted the .tmp.driveupload folder and the alerts stopped (at least for now). This seems to be a folder that Google Drive was creating and it seemed to have a bunch of empty files called "placeholder" with various file extensions, but no actual content. I think Dropbox was getting confused by it. Why that folder suddenly showed up this week I'm not sure. Maybe some kind of failed Google Drive update?
- themicah2 years agoExplorer | Level 4
Gah. Ignore my "solution" from the prior post. A few minutes after deleting .tmp.driveupload, it reappeared and the Dropbox alerts came back. It definitely seems to be a problem with this folder (I think Dropbox is trying to sync it and thinks that the contents are "online-only").
I really, really want to be able to have my Dropbox folder synced with both Dropbox and Google Drive and this has worked perfectly fine until this week. It would be great to know if this was some kind of update at Dropbox or Google that suddenly started creating the problem.
- Walter2 years ago
Dropbox Community Moderator
Thanks for the update nickpap
Would it be OK if I sent you an email to have a further look internally at this point?
- HypnoWarriorNZ2 years agoNew member | Level 2
I have the identical issue as mentioned above that started a few days ago. I also have my Dropbox folder synced by Google Drive. It's incredibly annoying to the point I'm about to scrap Dropbox if this isn't rectified very soon. I can't work with these messages popping up every 5 to 8 seconds. Please fix your software so that it works nicely with other sync programs...
- sstructural12 years agoExplorer | Level 4
It would be nice to keep it on the forum so that if a solution is found we will know. I just turned off notifications to keep it from happening. As I turn it on the notifications keep popping back up.
- Nancy2 years ago
Dropbox Community Moderator
Hi everyone! Before looking into this further, can you all check this user’s solution here, and let me know if it helps any of you? This will help us isolate the issue more.
- nickpap2 years agoExplorer | Level 4
Never mind, I think I've spent enough time with this issue. I just turned off dropbox notifications to get some piece of mind.
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