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splouffe's avatar
splouffe
Explorer | Level 4
4 years ago

Google Sheets & Slides crashes with Chrome browser

Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve.

My company uses Dropbox for files.  I open excel & powerpoint files from dropbox.com to google sheets & slides.  Once I start typing in the google sheets or google slides file, it immediately crashes Chrome. With Google Docs, this isn't an issue with Chrome. It apparently is not an issue with anyone else in the company editing the dropbox.com files using google sheets or slides.  

Noting, I don't have any issues editing google sheets or slides in Safari with dropbox files, but I would like to avoid using more than one browser at work as we use a lot of Google applications and really only use Google.

 

I've already done the following:

  • Uninstalled and reinstalled Chrome
  • Cleared cookies and cache

Thanks for the help in advance!  

edit
Google
Web

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Great, JulianRauch! I’ve just logged a ticket for you, so please get back to me, when possible.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    You’re all set, too, splouffe! When possible, please reply back to me in the same email thread, so that I can continue with the investigation. 

  • sadagopal's avatar
    sadagopal
    Explorer | Level 3
    4 years ago

    I am having the same problem for the last 2 days; it was working fine till 3 days ago! The google sheet doc in dropbox opens and it looks fine; but the moment you try to edit, it crashes Chrome. This is on Mac with the latest OS.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the nudge here, sadagopal. 

     

    Can I send you an email, so we can look into this internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey bravomartin, sorry to hear about this.

     

    Can you clarify if you've attempted any of the troubleshooting steps mentioned in this discussion and what were the results? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi sadagopal, I've sent you an email, please could you reply to it when you get a chance!

  • bravomartin's avatar
    bravomartin
    Explorer | Level 3
    4 years ago

    Thanks, I did the unlinking and relinking of google and that seemed to have fixed the problem. 

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