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Forum Discussion
How do I get Dropbox Sign to autopopulate e-mails for signature?
How do I get it to autopopulate e-mails for signature after I've sent an initial document out for signature? So far I'm having to type in the full name and e-mail each time
Jay
Dropbox Community Moderator
Dropbox Community ModeratorWhen you send a file for signature to specific individuals, who are added to the document, when you add the auto-fill fields, like full name, date signed and email (and each user is assigned a field) then when the document is sent, those fields would automatically be filled out for the user.
Are the people you're sending the signature requests not getting the details filled in automatically?
I understand that and that is not the problem. It's the VERY first step. I choose the document, and then I need to enter who I am e-mailing it to to have them sign. Previously if I would start to type in their name or e-mail, it would autofill the balance. Now I am having to type in the full name and e-mail of every person I am sending to. If you don't understand, perhaps call me?
- Hannah
Hey dianalmark, I hope it's okay to jump in!
I think you're referring to this window, right?
You mentioned that previously the emails would auto-populate; when did you notice that this changed?
Do you see the same behavior with other browsers or in private browsing?
YES! That is the window. Sorry...I didn't see your reply earlier. I believe it changed when I upgraded my Dropbox account. And it also doesn't work in the Microsoft Edge browser
Every time I need to send a document, in that window above, I have to type in the full name and e-mail. Previously it would auto-populate once I began typing the name
- Megan
Hey dianalmark, I'd like to clarify one more thing, please.
Are you talking about Signatures on our website, or while using Dropbox Sign?
Provided you're talking about Singatures, then this is how it should work (the email address/ name fields are not auto-filled). Is it possible that you're looking at something different?
