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I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Sorry, it will only let me send one at a time
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the links, Kathy!
I removed them to avoid unnecessary traffic on your account, since this is a public forum and posted the screenshots for our convenience.
Can you let me know if you're able to open and edit your Office files in your account on dropbox.com?
I can open files from within Dropbox, but I cannot edit them. I have the "open with" option, but the file fails to open in a Microsoft app.
I can open, but not edit
I'm able to open Office files directly from Dropbox, but they cannot be edited .
I responded to a Dropbox support email from Melanie, but thought it might also be helpful to others to summarize it here:
Regarding suggestions made by Melanie from Dropbox support...
- Files limit. The document that I have been testing is in a folder with 17 other files (well short of the 1000 limit)
- Account Connection. Dropbox was added as a place in Microsoft Word . I am properly logged into Dropbox
- File types. The files that I have been testing are docx
- Google Policies. I don't see phone setting permissions within Microsoft Word for Dropbox and vice versa (screenshots included in email).
- All reinstalled apps are up to date.
- Jay
Thanks for the update, KathyMc4, the support agent would be able to continue troubleshooting this matter via email with the additional information you have provided them.
I am having exactly the same problem on my Android. Uninstalled and re-installed both Word and Dropbox, signed into Dropbox using name and password. I open Dropbox, click docx file can read it but when "Open in" and select Word I get "Can't open file" "sorry, file name is stored in an unsupported server location".
