Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the links, Kathy!
I removed them to avoid unnecessary traffic on your account, since this is a public forum and posted the screenshots for our convenience.
Can you let me know if you're able to open and edit your Office files in your account on dropbox.com?
I'm able to open Office files directly from Dropbox, but they cannot be edited .
I responded to a Dropbox support email from Melanie, but thought it might also be helpful to others to summarize it here:
Regarding suggestions made by Melanie from Dropbox support...
- Files limit. The document that I have been testing is in a folder with 17 other files (well short of the 1000 limit)
- Account Connection. Dropbox was added as a place in Microsoft Word . I am properly logged into Dropbox
- File types. The files that I have been testing are docx
- Google Policies. I don't see phone setting permissions within Microsoft Word for Dropbox and vice versa (screenshots included in email).
- All reinstalled apps are up to date.
- Jay
Thanks for the update, KathyMc4, the support agent would be able to continue troubleshooting this matter via email with the additional information you have provided them.
I am having exactly the same problem on my Android. Uninstalled and re-installed both Word and Dropbox, signed into Dropbox using name and password. I open Dropbox, click docx file can read it but when "Open in" and select Word I get "Can't open file" "sorry, file name is stored in an unsupported server location".
- Nancy
Hey jobysoisson! Can you also clarify how you signed back in to your Microsoft Word app? Are you connected with the same email address as the one you’ve linked to your Dropbox mobile app?
