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Forum Discussion
I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update, KathyMc4, the support agent would be able to continue troubleshooting this matter via email with the additional information you have provided them.
I am having exactly the same problem on my Android. Uninstalled and re-installed both Word and Dropbox, signed into Dropbox using name and password. I open Dropbox, click docx file can read it but when "Open in" and select Word I get "Can't open file" "sorry, file name is stored in an unsupported server location".
- Nancy
Hey jobysoisson! Can you also clarify how you signed back in to your Microsoft Word app? Are you connected with the same email address as the one you’ve linked to your Dropbox mobile app?
Same email address for Dropbox and Word. Different passwords, however.
Different passwords
Excel files as well.
I tried your suggestions.
- Open the Office Mobile app. (Word)
- Tap the folder icon. (Lower right hand corner, says "open")
- From the list of places, tap and hold Dropbox. (Dropbox icon with my email is shown)
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app. (Held my finger on Dropbox but no trash can icon appeared anywhere on screen,)
What Dropbox didn't tell me for more than 2 weeks (and what was known all along) is that it's a known problem and that Dropbox does NOT have a fix. There are online tools that let you duplicate your Dropbox files and add them to another cloud like Google drive. Then cancel your Premium Dropbox account if you have one. Not an ideal solution, but at least you won't lose your files.
