Forum Discussion

ab769585's avatar
ab769585
Explorer | Level 4
2 years ago
Solved

I can no longer use the Dropbox for Outlook integration.

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank box. I cannot see any addin installed for dropbox or find anyway of doing this. This is very frustrating as it was a fabulous option to have and made the saving of attachments so easy but now it is very frustrating. I have tried re adding the plug in and done a repair on outlook but still does not work. The outlook is part of Office 365. Any suggestions?? 

Third Party Integrations
  • MattDbx's avatar
    MattDbx
    2 years ago

    Hi ab769585 and Sclapham,

    I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
    Please don’t hesitate to reach out if you experience any further issues.

    Kind regards,

    Matt

13 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Blud, can you send me a screenshot of what you see exactly? We’ll go from there.

  • Blud's avatar
    Blud
    New member | Level 1
    2 years ago

    I am having this same issue. 

  • ab769585's avatar
    ab769585
    Explorer | Level 4
    2 years ago

    Yes seems to have rectified it. Thanks for your help

  • MattDbx's avatar
    MattDbx
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ab769585 and Sclapham,

    I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
    Please don’t hesitate to reach out if you experience any further issues.

    Kind regards,

    Matt

  • Sclapham's avatar
    Sclapham
    New member | Level 2
    2 years ago
    Same issue here, desktop and mobile. Cannot access Dropbox within outlook. Uninstall, clear cache, updates not on the users side. Please advise.
  • ab769585's avatar
    ab769585
    Explorer | Level 4
    2 years ago

    HI I have been informed that third-party integrations has NOT been restricted. 

     

    I have checked and believe meet all the requirements but what i cannot understand is why the addin does NOT show in outlook. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking, ab769585.

     

    Can you let us know if you're also part of a Dropbox team and if it's possible that the team admin has restricted third-party integrations, like Nancy suggested?

     

    If not, can you confirm that you have all the necessary system requirements, found here?

  • ab769585's avatar
    ab769585
    Explorer | Level 4
    2 years ago

    Yes happens with whatever browser is used. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ab769585, thanks for the screenshots.

     

    If you try to do this from a different browser or a private browsing window, do you get the same behavior?

  • ab769585's avatar
    ab769585
    Explorer | Level 4
    2 years ago

    HI  Nancy 

    Below are what i get when i try and save an attachment. 

    The second is the blank box i get after logging in. 

     

     

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!