Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

AndreaOB's avatar
AndreaOB
Explorer | Level 3
4 years ago

I cannot upload Word or PowerPoint files to Dropbox

Hello,   I wondered if someone had any advice please?    All of a sudden, I can't seem to upload any Word or Power Point documents onto Dropbox. It has just stopped working. Excel files seem ...
Microsoft Office
sync
Third Party Integrations
upload
AndreaOB's avatar
AndreaOB
Explorer | Level 3
4 years ago

Hi Hannah,

 

Thanks for your reply! It is uploading documents to a Dropbox Folder on my own Computer. I thought it may be the space issue, but I can upload excel documents. It just seems to be word and power point that I can't upload. 

 

There isn't an error message either. I only noticed when I went back in to check something and realised it wasn't there and everything in the past week just doesn't appear in the folders.

 

Any help at all would be appreciated! 

Thanks

Andrea

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the update here, Andrea!

 

So, if you're using the Dropbox folder on your computer to add the files, do you mean that you're adding them, but for some reason they don't sync to your account?

 

What if you move them out of the Dropbox folder and then back in?

 

Also, what's the sync status of the Dropbox application? You can see that by hovering over the Dropbox icon in your system tray/menu bar with your mouse.

  • AndreaOB's avatar
    AndreaOB
    Explorer | Level 3
    4 years ago

    Hi Hannah,

     

    Yes, all of this seems fine. It is very random! It is literally just an issue uploading a word document from my PC into the Dropbox folders I have created. 

     

    I'll keep working on it and hopefully will be able to resolve it. 🙂 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!