Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

KBFuttrup1's avatar
KBFuttrup1
Helpful | Level 5
4 months ago
Solved

I changed the name of my device, and now my Excel files won't open.

Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue: I can open the Excel file (with a code) in Excel-online but not from m...
desktop
Microsoft Office
windows
  • KBFuttrup1's avatar
    KBFuttrup1
    4 months ago

    Hello again

    After reinstalling Office 365 Family it works fine.  Thank You for your time!

KBFuttrup1's avatar
KBFuttrup1
Helpful | Level 5
4 months ago

After entering the code for the file, Excel ends up not answering

KBFuttrup1's avatar
KBFuttrup1
Helpful | Level 5
4 months ago

Hello again

After reinstalling Office 365 Family it works fine.  Thank You for your time!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    That's lovely to hear, KBFuttrup1​! If you need something else, don't hesitate to let me know.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!