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Forum Discussion

Shakarshed's avatar
Shakarshed
New member | Level 2
3 years ago

I get a blank screen, when I try to send a document for signature

Hi, I want to send a document for signing but can not do so because when I click on Signature and pick Send for Signature, I get a blank screen (white).   What am I missing?
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Jeff72, welcome to our Community! 

 

Do you notice this behavior only when you're using your Edge browser? Does it happen on any other browsers? 

 

Keep me posted! 

Jeff72's avatar
Jeff72
Explorer | Level 3
3 years ago
I only have edge installed and refuse to clutter my equipment with other browsers. So I cannot advise further on the others.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there Jeff72, sorry to jump in here, but have you cleared your browser's cache to see if that makes any difference? 

     

    If you did and this persists, please send us a screenshot of the last page you can get to so that we can have a visual too.

     

    Thanks!

    • Jeff72's avatar
      Jeff72
      Explorer | Level 3
      3 years ago

      Cleaned cache. Also attempted with 2 different profiles: Work and personal. Another attempt with In-Private. All results the same.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Jeff72, is it alright if we log a ticket for you then to investigate further?

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