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Forum Discussion

Shakarshed's avatar
Shakarshed
New member | Level 2
3 years ago

I get a blank screen, when I try to send a document for signature

Hi, I want to send a document for signing but can not do so because when I click on Signature and pick Send for Signature, I get a blank screen (white).   What am I missing?
Dropbox Sign
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jeff72, is it alright if we log a ticket for you then to investigate further?

charrington1's avatar
charrington1
New member | Level 2
3 years ago

I am having the exact same problem. Have cleared the cache, tried the Incognito window, and switched to Mozilla Firefox- all unsuccessful.  I'll choose a document and click on Send for Signature and it goes into an all-white screen. Please advise. Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi charrington1, I hope you're doing well! 

     

    Can I send you an email, in order for us to have a closer look into this? 

     

    Keep me posted!

  • charrington1's avatar
    charrington1
    New member | Level 2
    3 years ago

    Yes, please! Do I provide my email here?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi charrington1, I just sent you an email, I'll see you there! 

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