Forum Discussion

kpatrick's avatar
kpatrick
Explorer | Level 3
7 years ago
Solved

I-Pad/DropBox/Adobe not Connecting

Hi DropBox Community, Here's what's going on... I have an i-Pad running on iOS 13.1. When I try to open .pdf files in DropBox with Adobe, i.e "Open with Adobe Acrobat Reader," I keep getting a no...
Mobile
Third Party Integrations
  • Rich's avatar
    Rich
    7 years ago

    In the Adobe app, tap Files at the bottom. At the top left you'll see Locations. Tap that and you'll see an option for Dropbox. Tap it to sign in. If you're already signed in, swipe left on Dropbox and you'll see an option to sign out.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

It's working fine for me. Have you restarted the iPad yet? Removed and reinstalled both Dropbox and Adobe Reader?

  • kpatrick's avatar
    kpatrick
    Explorer | Level 3
    7 years ago

    Hi Rich, sure did, but it didn't seem to work. I took a video of it and happy to share it with you. 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago

      I just updated my iPad to the latest iOS (13.1.3) and saw the same problem. Linking Adode Reader to my Dropbox account first, from within the Adobe app, resolved the issue. Try that. If it's already connected, signout of Dropbox from within the Adobe app, then reconnect the apps.

      • kpatrick's avatar
        kpatrick
        Explorer | Level 3
        7 years ago

        Hi Rich, can you share with me how I would link it through the Adobe App.? I'm in settings, but can seem to find where to do it. Thanks again for all the help and hope you have a nice evening. 

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