Forum Discussion

kpatrick's avatar
kpatrick
Explorer | Level 3
7 years ago
Solved

I-Pad/DropBox/Adobe not Connecting

Hi DropBox Community, Here's what's going on... I have an i-Pad running on iOS 13.1. When I try to open .pdf files in DropBox with Adobe, i.e "Open with Adobe Acrobat Reader," I keep getting a no...
Mobile
Third Party Integrations
  • Rich's avatar
    Rich
    7 years ago

    In the Adobe app, tap Files at the bottom. At the top left you'll see Locations. Tap that and you'll see an option for Dropbox. Tap it to sign in. If you're already signed in, swipe left on Dropbox and you'll see an option to sign out.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

I just updated my iPad to the latest iOS (13.1.3) and saw the same problem. Linking Adode Reader to my Dropbox account first, from within the Adobe app, resolved the issue. Try that. If it's already connected, signout of Dropbox from within the Adobe app, then reconnect the apps.

kpatrick's avatar
kpatrick
Explorer | Level 3
7 years ago

Hi Rich, can you share with me how I would link it through the Adobe App.? I'm in settings, but can seem to find where to do it. Thanks again for all the help and hope you have a nice evening. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    In the Adobe app, tap Files at the bottom. At the top left you'll see Locations. Tap that and you'll see an option for Dropbox. Tap it to sign in. If you're already signed in, swipe left on Dropbox and you'll see an option to sign out.

    • kpatrick's avatar
      kpatrick
      Explorer | Level 3
      7 years ago

      That's the key, thanks Rich! 

    • kpatrick's avatar
      kpatrick
      Explorer | Level 3
      6 years ago

      Hi Rich, 

       

      Hope all is well for you. 

       

      The connectivity issue has started up again and now it shows unable to connect even with our work-around. Do you have any other suggestions? 

       

      Thanks for all the help. 

       

      -Kevin

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey kpatrick, sorry to hear that you're having trouble with this again. 

         

        Have you tried signing out of Dropbox from the Adobe app, and then reconnecting the apps once again? Maybe toggling it will do the trick. 

         

        Let us know how it goes - thanks!

    • tllsyd's avatar
      tllsyd
      New member | Level 2
      6 years ago

      Worked for me. Many thanks.

      • 2045E's avatar
        2045E
        New member | Level 2
        6 years ago

        What worked? I have this issue. I've disconnected, reconnected and deleted and reinstalled both apps. No joy. 

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