We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
I-Pad/DropBox/Adobe not Connecting
Hi DropBox Community,
Here's what's going on...
I have an i-Pad running on iOS 13.1. When I try to open .pdf files in DropBox with Adobe, i.e "Open with Adobe Acrobat Reader," I keep getting a no...
In the Adobe app, tap Files at the bottom. At the top left you'll see Locations. Tap that and you'll see an option for Dropbox. Tap it to sign in. If you're already signed in, swipe left on Dropbox and you'll see an option to sign out.
Lusil
Dropbox Staff
Dropbox StaffHey Olbliss, welcome to the Dropbox Community!
I'd be more than happy to help look into this with you, but I'll just need a bit more info. For example:
- Could you send me a screenshot (without personal info) of the error message?
- Have you by any chance tried connecting to a different WiFi network as well?
Any additional details would be very helpful. Thanks!
Lusil wrote:I'd be more than happy to help look into this with you, but I'll just need a bit more info. For example:
- Could you send me a screenshot (without personal info) of the error message?
- Have you by any chance tried connecting to a different WiFi network as well?
Please find screenshots attached, the first opening from dropbox and the second the screen that dropbox takes me to.
- I have tried different WIFIs, same problem
- It seems to be the connection between Adobe and Dropbox, but not sure which app is breaking the connection
- As solutions have been given above, I have attempted to sign into adobe first. This hasn't helped. I have endlessly reinstalled both apps, signed out, then re-signed back in, cleared caches etc etc.
My Versions:
Ipad OS 13.2.2 / Dropbox 166.2.8 / Adobe Acrobat Reader 19.10.02 (20191023.165859)
- Lusil
Thanks for getting back to me with the screenshots, Olbliss.
Hmm. :thinking: Could you try disconnecting the relevant third party app from your account's settings online and then try again? Maybe that will do the trick.
Let me know how it goes!
Lusil wrote:Hmm. :thinking: Could you try disconnecting the relevant third party app from your account's settings online and then try again? Maybe that will do the trick.
I have just tried the above and given it a good testing. Sadly, the same problem persists.
For the benefit of others with the same problem: Today I have tried a different solution. I now use GoodReader app, which syncs with Dropbox. Ideally there would be a PDF reader service I could use straight from dropbox to read large PDFs (with the function to edit and save reading position/progress) but sadly not. For the benefit of others with this same problem, try GoodReader app, it's not free, but it's doing the job.
