Forum Discussion

kpatrick's avatar
kpatrick
Explorer | Level 3
7 years ago
Solved

I-Pad/DropBox/Adobe not Connecting

Hi DropBox Community, Here's what's going on... I have an i-Pad running on iOS 13.1. When I try to open .pdf files in DropBox with Adobe, i.e "Open with Adobe Acrobat Reader," I keep getting a no...
Mobile
Third Party Integrations
  • Rich's avatar
    Rich
    7 years ago

    In the Adobe app, tap Files at the bottom. At the top left you'll see Locations. Tap that and you'll see an option for Dropbox. Tap it to sign in. If you're already signed in, swipe left on Dropbox and you'll see an option to sign out.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

In the Adobe app, tap Files at the bottom. At the top left you'll see Locations. Tap that and you'll see an option for Dropbox. Tap it to sign in. If you're already signed in, swipe left on Dropbox and you'll see an option to sign out.

kpatrick's avatar
kpatrick
Explorer | Level 3
6 years ago

Hi Rich, 

 

Hope all is well for you. 

 

The connectivity issue has started up again and now it shows unable to connect even with our work-around. Do you have any other suggestions? 

 

Thanks for all the help. 

 

-Kevin

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey kpatrick, sorry to hear that you're having trouble with this again. 

     

    Have you tried signing out of Dropbox from the Adobe app, and then reconnecting the apps once again? Maybe toggling it will do the trick. 

     

    Let us know how it goes - thanks!

    • kpatrick's avatar
      kpatrick
      Explorer | Level 3
      6 years ago

      Hi Lusil, 

       

      Thanks for the suggestion, I tried it, but am having the same issues with it. 

       

      Hope all is well for you. 

       

      Kindly yours, 

      -Kevin

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for getting back to me and sorry for the late reply, kpatrick. 

         

        You could also try toggling the connection between the Dropbox mobile app and your iOS's File app in case that does the trick. 

         

        If it doesn't though, I'd recommend getting in touch with Adobe as they may have more info on the matter. 

         

        In any case, keep me in the loop - thanks! 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!