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LSFCS's avatar
LSFCS
Explorer | Level 3
2 years ago

I'm not able to edit a transcript on Dropbox Replay.

Hello, I'm trying to edit a transcript on Dropbox Replay (paidfor) and it doesn't seem to work.   This page gives instructions on how to do it - so I'm assuming this is now a live feature? - but ...
Dropbox Replay
edit
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our Community, LSFCS! Hope you’re doing well. 

 

When saying that the feature is paid for, do you mean that you’ve purchased the Dropbox Replay Add-On? 

 

If yes, can you send me a screenshot of where exactly you encounter an issue? A visual would greatly help. 

 

Let me know when you're ready.

LSFCS's avatar
LSFCS
Explorer | Level 3
2 years ago

Hello - yes I've purchased Relay. I'm following these instructions:

 

hen, to use the edit tool to modify a video or audio transcript you can follow the steps below:

  1. Open the video or audio file with the transcript you’d like to edit from the replay
  2. Hover over the section you’d like to edit.
  3. Click
     

     

     (pencil icon), then edit the text in the box.
  4. Click the check-mark to save.

 

If I hover over the video I see the pencil icon - but all this will do is activate the 'draw' tools - it has no impact on the subtitles. Please advise.

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying! Have you checked this via a different browser/incognito window? 

     

    If it doesn’t make a difference, I’d like a screenshot of what you see and I’ll take a closer look.

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