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Forum Discussion
Dmkiz
4 years agoExplorer | Level 4
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
bsullens
4 years agoHelpful | Level 5
I've been having the same problem for a very long time. It doesn't happen with any of the other cloud services I have set up in Files. Only in Dropbox. It doesn't happen when I use the Dropbox app itself. Only when I access Dropbox files through the Files app on my iPad. It is not just annoying, it prevents me from being able to do my job. All the files I need to edit are housed in Dropbox. I need to open the PDF documents in Files so I can handwrite feedback on them with my iPad and Pencil. When the connection drops, it can be up to 5 minutes before I can be productive again. That kills my ability to get all my work done. I wish someone would get this resolved!
Walter
Dropbox Community Moderator
4 years agoHey bsullens, sorry to hear you're having issues with our integration with
the Files app for iOS/iPadOS devices.
Could you please let us know some additional information about the issue at hand?
For example, what is your device's OS and the version of our mobile app used on the affected devices?
Does this happen when you're on cellular data, wifi or both?
Any additional information is more than welcome.
Could you please let us know some additional information about the issue at hand?
For example, what is your device's OS and the version of our mobile app used on the affected devices?
Does this happen when you're on cellular data, wifi or both?
Any additional information is more than welcome.
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