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Julian11's avatar
Julian11
New member | Level 2
8 years ago
Solved

iOS 11 Files App does not update Dropbox files (new file won't appear)

Hello,   I have set up a the iOS 11 Files app with Dropbox integration.   Initially all the files from Dropbox appear correctly. The problem appears whenever the Dropbox contents get updated out...
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    8 years ago

    Have you tried deleting the Dropbox mobile app and then reinstalling it from the iTunes store?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
We can’t really comment on how the iOS Files app works, other than it links to your Dropbox account.
 
Whenever a file is created in your Dropbox account, even the Dropbox mobile app sometimes needs to be refreshed to see the file. 
 
I would assume that the iOS Files app needs to do the same thing, and there isn’t anything we can do to change that for obvious reasons. 
  • MilesSmith's avatar
    MilesSmith
    Explorer | Level 3
    8 years ago

    but for me it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Have you tried deleting the Dropbox mobile app and then reinstalling it from the iTunes store?

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