Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ProHome's avatar
ProHome
Helpful | Level 6
6 years ago
Solved

IOS 14 has messed up file integration with Dropbox - Content Unavailable

Was working fine with the last ios update 13.  Upgraded to ios 14 yesterday.  The Dropbox shows up as an available option in Chrome to pull files from.  However in the display it says "Content Unavai...
Mobile
Third Party Integrations
  • ProHome's avatar
    ProHome
    6 years ago

    Thank you for your assistance.

     

    Figured I would give you an update.  Upgrading to ios 14.1 has fixed the issue.

ProHome's avatar
ProHome
Helpful | Level 6
6 years ago

Did not work.

 

I shut them off, rebooted ipad and reset them.  Still same error.

 

I tried this on my home ipad ios 14.0.1 and the file location for dropbox worked.  So wonder if it is JAMF being in charge of the updates on our work ipads keeping something from configuring correctly now?  Just weird that it worked fine under the last 13 ios update?

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hmmm, it is strange indeed ProHome.

 

Since it's just on this device, and with both Dropbox and Google Drive, I would suggest reaching out to Apple Support to see if they can shed any light on this.

 

I did try and replicate this on my side, but didn't receive the same error.

 

Sorry that I can't be of much more help with this, but please let me know if you reach out to Apple and get some further info from their side.

 

Thanks!

  • ProHome's avatar
    ProHome
    Helpful | Level 6
    6 years ago

    Thank you for your assistance.

     

    Figured I would give you an update.  Upgrading to ios 14.1 has fixed the issue.

    • Uncleants's avatar
      Uncleants
      New member | Level 2
      5 years ago

      I am running iOS14.4 and have this issue on my iPad Pro. I have tried reinstalling Dropbox but doesn't fix it. No apps on my iPad can now access data in Dropbox include the Files app itself. help!!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thanks for joining us here Uncleants!

        Can you try disabling Dropbox as a location within the Files app, and re-enabling it? You can check out the exact steps here.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!